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4.5 cu. ft. Duet® Steam Front Load Washer with Load & Go™ System

Model # WFW97HEDW

 4.1 out of 5 (208 Reviews)

Our Price

$1,299

Add To Cart

Keep clothes looking newer longer 2 without the extra steps with the 4.5 cu. ft. Duet® front load washer. Now you can skip adding detergent to each load with the Load & Go™ system, which includes a cartridge that holds enough detergent to wash 12 loads 1 of laundry. You can even wash and dry a small load right in this steam washing machine thanks to the FanFresh® option with Dynamic Venting Technology®. And to cut down on pretreating, this front load washer features Active Spray technology to deliver more effective cleaning.

Features:

  • Adaptive Wash Technology
  • Load & Go™ System
  • Load & Go™ Cartridge
  • Precision Dispense
  • 14 Adaptive Wash Actions
  • 12-Hour FanFresh® Option With Dynamic Venting Technology®
  • Wash and Dry Cycle
  • Active Spray Technology
  • Steam Clean Option
  • Smooth Wave Stainless Steel Wash Basket
  • ENERGY STAR® Qualified
  • Presoak Option
Configuration and Overview
Capacity 4.50
ADA Compliant ADA Height and Side and Front Reach Compliant
CEE Tier Rating Tier II
Energy Star® Qualified ENERGY STAR® Qualified
UL Yes
Energy Factor 3.20
Water Factor 3.0
Cycle and Options
Number of Wash Cycles 12
Washer Cycle Selections Allergen, Clean Washer with affresh, Cold Wash, Delicates, Drain & Spin, Heavy Duty, Normal, Quick Wash, Sanitize, Towels, Wash & Dry, Whites
Pre Soak 30 minutes, 60 minutes, 8 hour
Option Selections Control Lock, Delay Wash, Detergent Concentration, EcoBoost™, End of Cycle Signal, Extra Rinse, Fan Fresh®, Presoak, Steam Clean, Water Hardness
Number of Soil Levels 4
Soil Selections Extra Heavy, Heavy, Light, Normal
Spin Speeds 5
Spin Speed Selections Extra Fast, Fast, Medium, Off, Slow
Temperature Selections Cold, Cool, Extra Hot, Hot, Warm
Controls
Display Type Cycle Indicator Lights with Digital Time Remaining
LED Color Blue
Feedback-Status Indicators Add Garment, Delay Wash, Detergent Level, Dispensing, Done (Clothes Clean), Door Locked, Estimated Time Remaining, Fan Fresh®, Load&Go™, Sensing, Steaming
Drum Material Stainless Steel
Hoses Included No
Motor Drive Type Direct Drive
Pedestal Options Yes
Stackable Yes
Advanced Vibration Control Dual Ball Balancer With 6 pt Suspension
Automatic Load Size Sensing Technology Yes
Eco Monitor No
Fan Fresh®-Fresh Hold® Fan Fresh®
Out of Balance Sensing Yes
Suspension System 2 Springs and 4 Dampers
Dimensions
Width 27
Depth 33 5/16
Height 38 3/4
Depth With Door Open 90 Degree 52 3/4
Minimum Height 38 3/4
Maximum Height 39 3/4

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4.1

out of 5 (208 Reviews)

78% of reviewers recommend this product.

Quality Problems and Poor Customer Service

Submitted by BillBW - 6/29/2019

This unit was included in the purchase of our new home and we used it for ~ 2.5 years, over the last 8 months it repeatably would have an error code for draining problems. Three service visits by Whirlpool affiliates and ~$500 in repair parts and labor and we still have the same problem. The service group is now recommending two new parts and have stated they aren't sure they are going to fix it and Whirlpool won't (Repeated escalated calls) cover the part costs. Should I invest another $300 + in hoping it will fix the problem totaling $800 on a washer that still won't operate? Not when I can get an LG or Samsung for less than that and they have much better service rates than Whirlpool, especially as I have learned from insiders. Way to go Whirlpool, you have lost a customer for life..
Originally posted on Whirlpool.com

No, I do not recommend this product

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Black Mold

Submitted by KD100 - 5/14/2019

Terrible problem with black mold, as described by other buyers. Customer service told me this machine requires monthly cleaning with chlorine bleach to prevent mold build up.I wish I knew about it. I would have bought another washer.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Black mold! And error code E03 F01

Submitted by Momof3oc - 5/12/2019

We bought this washer in 2015 and keep having issues with error codes. After reading other reviews about black mold we checked ours and it's covered in black mold!! This is a major health hazard and not acceptable. We had a Maytag front loader washer before with no issues. This washer is horrible. Just now we couldn't get the door to unlock so my husband pulled the machine out, took the back cover off and the door became unlocked. Go figure.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Black mold issue

Submitted by D085368 - 5/3/2019

we have been battling severe black mold in the entire machine (soap area, inside area, drum, etc. It's smells awful and is dangerous to our young family.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Mold Issues

Submitted by Drux44 - 4/29/2019

Washing machine had some cool features that we liked so we purchased it. We have been fighting black mold in the detergent reservoir compartment shortly after our purchase to the present. This has to be a design flaw. Would not recommend this machine until the mold issue is resolved. I would rather be dropping pods in the washer then having the Load & Go feature and fighting black mold.
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No, I do not recommend this product

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How does this work?

Submitted by Eric le Vue - 4/12/2019

I wonder if this is manufactured right. The bleach compartment has no water sprayer over it according to the design. How does the bleach get to the clothes?
Originally posted on Whirlpool.com

Yes, I recommend this product

Less than five years old and doesn't work

Submitted by MJG98 - 4/3/2019

We bought this washer (minus a few features) in 2014. We have had mold all through the detergent dispenser, we keep getting sensor error messages, my husband did the daunting task of cleaning the front drain (why on earth is it designed so that you have to take the whole front of the washer apart to access the drain?!?!), and then it does one or two loads max and then gives the error messages again and stops working. I loved the ease of use but I am very disappointed that I am buying a new washer in less than five years.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Mold in the detergent dispenser

Submitted by Frustrated in WA - 2/20/2019

I am totally frustrated. We bought our machine 1-1/2 years ago. Since about 3 months in, we have noticed mold. I called the company we bought it from who put us in contact with Whirlpool. Whirlpool said that since it isn't a design flaw I have no recourse. No design flaw? I just found that there was a class action lawsuit against Whirlpool and Sears for just this reason. This has been going on since early 2000s that they have known about this. There must be some kind of design flaw if they paid out millions in the class action lawsuit for just this reason! I am so angry.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Bad Design - Hard to get to filter - Always stinks

Submitted by BadWasher - 2/20/2019

We have owned our Whirlpool Duet Steam Front Load Washer for several years. It has constantly needed to have the drain filter cleaned. The problem with this is that the design of the machine requires the removal of the top, control panel, the front panel, disconnecting the wiring harnesses, disconnecting the inlet water connection inside the washer, removing the door seal (very difficult to replace), and finally removing the bottom front cover to access the drain filter. It is really unforgivable that the design would not allow us to merely remove the bottom front cover to access the drain filter. It is as if Whirlpool intentionally does not want the owner to be able to clean their own drain filter without calling a repairman. We have also had continuous problems with the washer smelling bad. Of course we go to the trouble of keeping the drain filter clean and making sure there are no obstructions to proper draining but the washer still stinks all the time. We leave the washer front door open to allow air flow and drying when not in use and this helps the stink problem somewhat. The problem with leaving the door open when not in use is that the light inside the door of the washer stays on. Overall, we are unhappy with the poor design of this washer. I would recommend purchasing a different brand of washer with better design features.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Also Mold in soap dispenser..

Submitted by OI1998 - 2/8/2019

We were noticing black mold on the load and go dispenser within the first year since we bought Whirlpool washer, so we started to clean and leave the dispenser out of the washer to allow it to dry. Have been fighting this with bleach, vinegar, Whirlpool's cleaners, you name it - for years, still keeps coming back. Looking through these reviews it seems mold is a very common problem with Whirlpool Washers.. It cannot be normal. Yikes
Originally posted on Whirlpool.com

No, I do not recommend this product

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The washer machine working well. And easy to use.

Submitted by Tursanti - 1/18/2019

The Washer also an excellent product. I don't have anything to say. I see the result was all the cloth were clean. I like it so much. L& D Company has done a good job to install the washing machine. And the product run very well also. Thanks you to all the people, and had done a good job.
Originally posted on Whirlpool.com

Yes, I recommend this product

Gift box Incentivized Review

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The worst washer ever!

Submitted by dreajane - 11/10/2018

I just replaced my old Duet set from 2003 that were fabulous...the new washer is horrible. The load and go does not dispense soap and will not stay shut. I tried taping it shut but still no soap dispensed. I've done 20 loads and there is no soap missing. If you put soap in manually and have to add a garment it runs out all over the floor. I should have listened to the appliance people who said not to buy this machine. I bought this machine only because it fit under my countertop where my old duets fit perfectly. The dryer constantly turns off before clothes are dry no matter what settings you are using. The washing machine locks up sometimes and I have to reset breakers. It makes really weird noises as well. I have begged my husband to get rid of them.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Love it. Never had mold...here's the fix.

Submitted by Litalou - 10/25/2018

I've had this washer for 3+ years and I absolutely love it. It spins the clothes super dry. I sometimes have to check to make sure they've been washed. I also love the refresh feature. I've left clothes in there for a day and had no problems. A washer repairman told me that mold comes from using liquid detergent, which has an oil base to it to keep it fluid. It's also what causes the drum to spell, since it collects on the back side. When we bought this washer, we have since only used powder detergent (no liquids, no pods). We've never had any mold show up in the dispenser, and the drum never ever smells.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Mold in soap dispenser

Submitted by Susan444 - 10/3/2018

We were noticing black mold on the load and go dispenser so we started leaving the dispenser out of the washer to allow it to dry. It kept coming back. Today we looked into the dispenser with the soap dispenser cartridge removed. yikes. Can someone contact us?
Originally posted on Whirlpool.com

No, I do not recommend this product

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Black mold in detergent dispenser

Submitted by Epic - 9/22/2018

I had the unit since 2015 and I was happy with it until I found black mold. Btw we keep the door always opened. This is in the detergent dispenser. I washed it few times over the past 6 months but could not understand why it was black again.... (Mindless washing, just took out the dispenser to rinse it). This time I lowered my head to see under - was covered black, again I washed it and started reading online and I am shocked that this is mold. I have pictures after tried to clean it, but even hard to do so.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Would give 0 stars if I could.

Submitted by Dontmesswiththismama - 9/12/2018

I purchased this washer and dryer just over a year ago. The moment we got it we had mold issues. Whirlpool says "this is unheard of" had the part replaced multiple times. Now that were out of our warranty window my options are to 1. Pay for labor and parts, 2. Purchase a new machine at a discount. What a joke. This product is defective and I see a class action lawsuit coming for them in the near feature.
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No, I do not recommend this product

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MOLD!!

Submitted by HASP - 9/4/2018

We have constant mold in the dispenser despite taking the dispenser out between washes to allow to dry out. This can't be right or healthy & I'm assuming not good for our machine. I think this machine should be recalled. Sooo disappointing to spend money on a product & have this kind of thing happen. It works well but obviously, this mold thing is a major problem & concern.
Originally posted on Whirlpool.com

No, I do not recommend this product

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So much potential, yet unfortunately falls short

Submitted by noles1992 - 9/4/2018

Whirlpool as far as I know is the gold standard of appliances and has been for a long time, so I was happy to make the purchase. The features this machine has was perfect for my large family, the location in my house and the various upgraded features. Unfortunately, the go load system just doesn't work properly. So you wash a load and later learn, no detergent or softener actually hit the load. Essentially you are just washing load after load with water. disappointed in the product. Do I invest in a new machine or try and repair this one that isn't old? if I get a new machine, do I need to buy another brand?
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No, I do not recommend this product

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Mold and Load and Go Dispenser Doesn't Work

Submitted by WHMc - 8/15/2018

It appears I have the same issues as other people here. I have mold on the rubber inside the door as well as the load and go dispenser. The detergent portion of the Load and Go no longer dispenses. I cleaned it all out and still have an issue. Have had the washer for maybe two years now. Design flaws probably. Love the Load and Go when it worked. Now just add directly to the drum.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Mold build-up, decent washer and features

Submitted by RicardoFG - 8/15/2018

The Front Loader works well, I have nothing negative to say about the features and functionality. Its the build-up of mold and having to replace hoses due to build up, makes it for an unpleasant experience and very smelly. I recommend the product IF the mold build up can be corrected. Again, it functions great, its the mold and stink that it gives off.
Originally posted on Whirlpool.com

No, I do not recommend this product

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BLACK MOLD IN DETERGENT DISPENSER

Submitted by TDDD - 7/29/2018

TERRIBLE! DON'T BUY! BLACK MOLD ACCUMULATES IN DISPENSER DRAWER AND NOZZLES IN DISPENSER AREA AND IT IS IMPOSSIBLE TO CLEAN OUT. WE'VE ONLY HAD THIS MACHINE A SHORT WHILE AND WE ABSOLUTELY HATE IT BECAUSE OF THE MOLD ISSUE.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Main Control Unit died after just two years

Submitted by paul43 - 7/12/2018

I bought this washing machine in March 2016. Main control board died in July 2018 and repair cost over $500 - nearly the cost of the new machine.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Drum broke in less than 3 years

Submitted by Zotikos - 7/6/2018

Bought ours in 01/2016. Had been working fine when started hearing a squeaky sound. Part of rubber boot had started coming off. When I pulled it back, found a crack in the plastic surrounding the drum. Would have cost more to fix than to get a new washer. Hope for other's sake that ours was an exception. It definitely only earned one star.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Wouldn't recommend

Submitted by barbara23 - 6/18/2018

Purchased washer in 2015. Has had black stains on inside rubber parts for quite a while. Had pump sensor replaced because of error code after about 2 years. Whirlpool paid for the sensor but I paid $162.29 for the service call with Guinco. Keep unplugging, resetting and it works fine for a while but then won't drain, beeps, has to be unplugged, reset several times. Called Whirlpool again today. They set up a repair appointment for me $105 service charge plus parts. Looks like I'm going to have to get a new pump and/or control panel for a 2 1/2 year old washing machine. When it works, it cleans great.
Originally posted on Whirlpool.com

No, I do not recommend this product

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MOLD!

Submitted by KC Short - 6/17/2018

We wish we read the reviews before purchasing. We read good consumer reports on a different Whirlpool model but that wasn't available at the time we needed a washer. The washer functions the way it should for the most part. The main issue is the mold in the dispenser tray and cartridge. After using it a few weeks, I opened the dispenser tray to refill the detergent and noticed mold everywhere! The dispenser tray comes out and you can clean that reletively easily with a toothbrush, but the bay is so difficult to clean. Our detergent dispenser also stopped dispensing after we've been using the washer about 6 months. When we press into the detergent dispenser nozzle, detergent would come out, so it doesn't seem to be clogged. The peg inside the bay that would press into the detergent dispenser nozzle is intact, but the dispenser is still not dispensing detergent. Water is in the dispenser after we use the washer, fabric softener and bleach is gone after a wash, so those are working. We've always used HE laundry detergent. Because of the mold and the detergent casket not working, we don't use the dispenser tray at all. We put the detergent straight in the main compartment with the clothes.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Great features, mold in dispenser!

Submitted by CaliTony - 6/1/2018

I have had my washer a year. I just pulled out the dispenser and there is black mold everywhere inside the drawer, similar to what others have posted. This is a serious design flaw in a cleaning appliance. I have been opening the dispenser to let it dry and I use Affresh every month but still I get this. While the load and Go system is my favorite feature, this is a fatal flaw with it that would make me buy another brand once the machine breaks. Ill try bleach and a toothbrush in the meantime.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Doesn't last

Submitted by Linq7903 - 4/28/2018

The unit I have is two years old.. $1800 purchase price canadian.. after two years.. mold build up in Load and Go, even with regular cleaning with Afresh... and motherboard is gone. Almost $800 in repairs required! Will be scrapping it and getting a different washer. Disposable junk!
Originally posted on Whirlpool.com

No, I do not recommend this product

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MOLD in load and go

Submitted by pr2468 - 4/27/2018

We purchased this washer and were very happy with it....until black mold started to grow inside of the load and go system. The only solution provided to us by whirlpool was to scrub the inside of the load and go weekly with affresh and a toothbrush.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Only lasted two years

Submitted by jorgclan - 3/19/2018

We bought this two years ago from Lowes when we moved into our old house. We had Whirlpool Duets at our previous house for about 4 years with no problem. But this machine for the past several months has been leaking and just a few days ago--after a loud bang--the whole tub spun out of control and is now hanging lifelessly. A month ago we had draining issues--filter needed to be cleaned I guess, but it is inaccessible unless you take the whole back panel off and crawl underneath. A washing machine should last more than two years. The leak between the tubs will cost more to fix than to buy a new machine. Frustrated!
Originally posted on Whirlpool.com

No, I do not recommend this product

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Poor spin cycle

Submitted by SHE1 - 2/9/2018

I bought nearly 2 years ago & have had service return multiple times as loads do not spin out & remain extremely wet. Was told I couldn't wash just 1 rug as had to wash at least 2 to balance load. So do I wash things that aren't dirty just to balance a load? A full set of sheets, when washed on normal cycle, do not spin dry. Need to use a heavier load, which takes 1 hr 20+ minutes. Again, need to make sure all items are of same weight in order for spin cycle to work....so can't throw a hand towel in with the sheets as towel is too heavy. Overall, I was told I need to rethink my 40+ years of washing experience to accomodate this wash machine.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Wash & Go Dispesner Grows Mold

9/3/2017

I was very excited about my washing machine when I first bought it 3 months ago. Unfortunately, over the past month I have notice a lot of black mold growth that I cannot get to go away no matter how many times I clean this. This cannot be good for my health or my clothes.
Originally posted on Whirlpool.com

No, I do not recommend this product

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Dispenser Drawer Mold

9/3/2017

Mold everywhere - in dispenser drawer, inside rubber on the inside of machine. Appears I'm not the only one experiencing this issue!
Originally posted on Whirlpool.com

No, I do not recommend this product

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Dispenser Drawer Mold

8/6/2017

The detergent dispenser drawer accumulates black mold. It makes me question if the clothes are clean. Very disappointing. Had mine for a little over a year.
Originally posted on Whirlpool.com

No, I do not recommend this product

MOLD

7/14/2017

I purchased this this when we built but ours house and have had it rebuilt - new dispenser and new gasket within a year. I actually remove the entire dispenser area since, wipe dry inside the dispenser and gasket and leave everything to air out after each load and still a huge amount of mold both in gasket and dispenser area.
Originally posted on Whirlpool.com

No, I do not recommend this product

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MOLD MOLD MOLD

5/17/2017

We are having major mold issues in the dispenser area. I pulled the dispenser out and there is mold all in the area. It also appears to have some rust. I am very disappointed because otherwise liked the washer.
Originally posted on Whirlpool.com

No, I do not recommend this product

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LOAD AND GO DETERGENT CARTRIDGE LIGHT WONT WORK!!

3/30/2017

First i want to say i really do like my whirlpool.. not sure if anyone else has had this issue or no????when i fill my load and go cartridge when its empty my red light does not come on at all so i know when to add detergent and it fills with water??? i have had the whirlpool tech come out and he has replaced four parts already and now my front control panel and some kind of harness will be replaced and if that does not work he said my issue will be given to the engineering department.. my washer is just months old.. has anyone had this issue yet????????????????
Originally posted on Whirlpool.com

Yes, I recommend this product

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Mold! Do not buy!

3/11/2017

There appears to be a design flaw in this washer wish causes an extreme amount of mold to accumulate in the detergent dispenser drawer. We leave the drawer open after each wash to let it dry out, but this does not seem to help. We have never had this problem with any other front load washer. As a result, I would not recommend that you purchase this washer.
Originally posted on Whirlpool.com

No, I do not recommend this product

Easy to use

Submitted by Joyce the Nurse - 10/11/2016

With the wash cycles available it makes it easier to do wash
Originally posted on Whirlpool.com

Yes, I recommend this product

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Lots of Mold

9/29/2016

I have only had this washer for a few months and I keep noticing mold where the detergent goes, I would just clean it. I took the entire compartment out and there is mold everywhere. I am so disappointed because I was really loving this washing machine and dryer.
Originally posted on Whirlpool.com

No, I do not recommend this product

Performance machine

9/23/2016

I bought This washer last Year but just last week opened the box and start using, I love it so many options quiet and wash good, the only negative I can say is that this washer is discontinue . and I wish I bought the match dryer too.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Great for large amounts of laundry

9/7/2016

I received this washer in May for a great price through customer service. Customer Service was ver accommodating and helpful. This washer is great at getting our clothes clean and can hold a large load. We have already had to get the belt replaced once. The technician said it slipped and wore in a place because of the slippage. I also have to clean the detergent tray with bleach occasionally, even though I leave it open, due to mold. Overall, it's a good washer.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Like a whisper

8/16/2016

This is by the far the quietest washing machine that I have ever owned. I love how it runs and my clothes are amazingly clean. At first I didn't think that I needed the Load & Go system but now I am so happy that I don't have to think about detergent. It doesn't seem like a big deal but what a simple pleasure.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Good Decision. Meets all our needs.

8/6/2016

Replaced a previous with this model. Smart move fits our needs and our space.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Excelleent Performance

Submitted by ken5150 - 8/4/2016

We bought the washer and dryer combo 5 months ago. Washer performs flawlessly. However a little noisy when cycle starts (fill). So far so good.
Originally posted on Whirlpool.com

Yes, I recommend this product

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I love my new washer

8/2/2016

I love how dry the clothes are when they come out of the washer, except on the delicate cycle the clothes have too much moisture left in them after the final spin.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Love it!

7/31/2016

My sister-in-law has always had the Load & Go Duet, so I chose it based on her review. I have not been disappointed! I'm so glad I left my LG with the home I sold...
Originally posted on Whirlpool.com

Yes, I recommend this product

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Great Machine

7/30/2016

Good product, works really well, i am very happy with this washing machine.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Great Product

7/25/2016

After owning an LG for 12+ years (and not being happy with it) I spent many hours researching for a replacement. This washing machine easily handles large loads, cleans very dirty items (I am an estate gardener that really soils clothing) and everything smells great. This machine has a self clean cycle which is so superior to the drain system of all the Lg models. It is very efficient, quiet, and spins the clothing to nearly dry making the dryer work much less than the old model.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Super Stylish

Submitted by House and Home - 7/25/2016

Great looks, great efficiency, and great clean clothes!
Originally posted on Whirlpool.com

Yes, I recommend this product

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Great washer

Submitted by LadyMary - 7/22/2016

I love the washer, the only setting it does not have is a rinse cycle, other then that it seems to have everything else you could want.
Originally posted on Whirlpool.com

Yes, I recommend this product

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